Marquee Reputation is a sole proprietorship operated by Jeffrey Schaeffer in Whitehall, Pennsylvania. It provides Google review collection, review response, and reporting services to local businesses. This policy explains what information is collected, why, and what is done with it.
1. Who this policy covers
Two different groups of people are described here, and they are treated differently:
- Clients — business owners and their staff who hire Marquee Reputation.
- A client's customers — the people a client asks for a review. Marquee Reputation acts only on the client's behalf when handling this information.
2. Information collected from clients
- Business name, address, phone number, and website.
- Contact name, email address, and phone number.
- Manager-level access to the client's Google Business Profile, granted by the client and revocable by the client at any time.
- Billing information, handled entirely by Stripe. Marquee Reputation never sees or stores full card numbers or bank account numbers.
- Correspondence — emails and messages exchanged in the course of the work.
3. Information handled on behalf of a client's customers
Where a client's plan includes automated review requests, Marquee Reputation may process a customer's first name and their email address or mobile number, supplied by the client, for the sole purpose of sending that review request and any follow-up the plan includes.
This information is used for no other purpose. It is not added to any marketing list, not used to contact anyone about Marquee Reputation's own services, and not shared with any other client. It remains the client's data.
4. How information is used
- To perform the service the client is paying for.
- To send review requests and follow-ups on the client's behalf.
- To publish responses to reviews on the client's Google Business Profile.
- To produce the client's monthly report.
- To bill the client and keep tax records.
- To reply to questions and provide support.
5. Service providers
A small number of third parties process information in order for the service to function. Each has its own privacy policy:
- Stripe — payment processing and subscription billing.
- Google — Google Business Profile, where reviews and responses are published, and Google Workspace, which hosts Marquee Reputation email.
- Cloudflare — hosting for this website.
Information is disclosed to no one else, except where required by law.
6. Reviews are public and are not written by Marquee Reputation
Reviews a customer writes are published publicly by Google under that customer's own Google account. Marquee Reputation does not write, draft, script, edit, or suggest the content of any customer's review, and does not filter, screen, or route customers based on how satisfied they appear. Every customer receives the same request. Responses published on a client's profile are written by Marquee Reputation on the client's behalf and are public.
7. This website
This site is a static page. It sets no cookies, runs no advertising or tracking pixels, and has no analytics installed. The only information it can receive is what a visitor chooses to put in an email sent from one of its links. Standard server logs kept by the hosting provider may include IP addresses for security and abuse prevention.
8. Retention
Client business records and correspondence are kept for as long as the client is active and for seven years afterward, which is what tax and dispute records require. Customer contact details processed on a client's behalf are deleted within 30 days of that client's service ending, or sooner on the client's written request.
9. Security
Access credentials are stored in a password manager with two-factor authentication. Payment data never touches Marquee Reputation's systems — it is held by Stripe. No method of storage or transmission is perfectly secure, and no absolute guarantee is offered.
10. Your choices
- Clients may request a copy of the information held about them, ask for corrections, or ask for deletion of anything not required for tax or legal purposes. Google Business Profile access may be revoked at any time from within Google.
- A client's customers may opt out of review requests at any time by replying to any request, or by contacting the business directly. Opt-outs are honored immediately and permanently.
Requests go to jeff@marqueereputation.com and are answered within five business days.
11. Children
This service is sold to businesses and is not directed to anyone under 18. No information is knowingly collected from children.
12. Changes
If this policy changes, the updated version is posted here with a new date at the top. Active clients are notified by email of any change that materially affects them.
13. Contact
Marquee Reputation
Jeffrey Schaeffer, sole proprietor
514 Windsor Street, Whitehall, PA 18052
jeff@marqueereputation.com
(570) 807-0195