Be the one they pick.
Google review systems for local business. Lehigh Valley, Pennsylvania.
Get your free Reputation Snapshot See pricingNo cost. No obligation. Yours either way.
The 8-second decision
They are not reading your website. They are scanning three options on a phone and choosing one.
examine three or fewer businesses before they choose one.
of the time a customer rejects a local business, the reason is review-related. Not price. Not location. Not the website.
of people who were asked to leave a review went ahead and left one.
Your reputation is perishable
It is the one marketing asset that quietly expires while you are out doing the work.
require reviews from the last 3 months.
prioritize reviews from the last month.
will not consider a business rated below 4.0 at all.
The counterintuitive part
Purchase likelihood peaks between 4.0 and 4.7 stars. Past that, buyers stop believing it — a spotless record reads as screened, not earned. A few honest three-star reviews, answered well, are what make the good ones credible.
Your team is busy, the moment passes, and the happiest customer of the day walks out without being asked.
"Google us and leave a review" is four steps. Unlock, open, search, find the right listing. Most people quit at step two.
One person asks, three don't. Good week, bad month. Google rewards a steady flow, not a burst.
The Marquee System
Your team does one, and it takes one sentence.
Your Google review link and a short branded review page, built. Your capture points installed. A 15-minute staff training on the one-sentence ask.
Every customer, the same ask, every time — offered at the moment of highest satisfaction, backed by an automated email or text a few hours later.
Every review gets a specific, written-for-them reply — good or bad. Half of consumers are put off by generic responses, so specificity is the product.
New reviews, rating trend, response time, the gap between you and your closest competitor, and next month's plan. One page, plain English.
What it costs
These are the actual numbers. You will not be asked to book a call to find out what it costs.
+ $99 one-time install
+ $199 one-time install
+ $299 one-time install
No annual contract · No auto-renew trap · Cancel by email with 30 days' notice · Annual option: pay 10 months, get 12
The 30-day Marquee guarantee
No fine print. No pro-rating argument. No "results may vary." We count your reviews the day we start, and we count them again on day 30.
Compliant by design
The rules I run by — in writing, in every proposal.
Vendors in this category advertise it by name. It means asking how the visit went first, then routing the happy people to Google and the unhappy people to a private form.
That is review gating. It violates Google's policy, and the FTC's Consumer Reviews Rule treats it as a deceptive practice.
$53,088 maximum civil penalty per violation
And the fine lands on the business, not the vendor.
Compared to what you'd pay elsewhere
Their published numbers and the public record.
| Marquee Grow | Birdeye | Podium | |
|---|---|---|---|
| Price | $299/mo + $199 install | $299–699 per location/mo | ~$399–599/mo |
| Contract | Month to month | 12-month, auto-renewing | Annual term required |
| How you cancel | Email, 30 days' notice | Reported up to 90 days' written notice | Governed by the annual term |
| Pricing | Published on this page | Quoted per location | Quoted |
| Who you call | Jeff — local, by name | Support ticket queue | Support ticket queue |
| BBB complaints, 3 yrs | None — new company | 107 · theme: cancellation | 66 · theme: cancellation |
"I'm not saying they're bad software. I'm saying you shouldn't have to sign a year to find out."
What happens next
Your current rating, how many reviews you got in the last 90 days, how old your most recent review is, and where you sit against your two closest competitors. One page. No cost, no obligation, yours either way.
I install your capture points, build your review page, and spend fifteen minutes with your team on the one sentence they'll say. That's the entire lift on your side.
The asks start the day we install, and the follow-ups fire the same afternoon. Every review that comes in gets answered within 24 hours.
Tell me your business name and I'll send your Reputation Snapshot back the same day. No call required, no obligation, and you keep it either way.
Request your free SnapshotJeff Schaeffer · Marquee Reputation · Lehigh Valley, PA